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Shipping & Returns Policy

SÜTRA Artesian Water

Shipping Policy:

We are elated to announce that we ship PAN India FREE of cost to all the serviceable pin codes by our delivery partners. Since the weight of our water shipments is heavy, orders will be shipped surface mode from the nearest hub across India. Kindly allow sufficient time for the surface delivery. In case of any unforeseen delays please contact our customer service team.

Orders can be placed 24 hours a day, 7 days a week. Orders placed Monday through Saturday morning typically ship within 24 hours. Orders placed Saturday afternoon through Sunday night will ship on Monday.

A shipping confirmation email will be sent to you once your order is dispatched. This email will contain your Parcel Tracking Number. (Please check your email spam/junk mail folders if you have not seen the order and/or shipping confirmation email).

You can also check the order status by logging into your account on https://sutraspring.com and by going into My Account tab. Please allow at least 48 hours after placing your order to check on your order tracking, as the tracking information may not be available from our shippers before that time.

Subscription Services:

If you sign up for a recurring subscription membership plan from our Store, you will receive the same products you ordered every month. Your recurring subscription will continue until it is canceled by either you or by us. Either you or SÜTRA can cancel any recurring subscription at any time with no cancellation fee and no responsibility for recurring charges after cancellation, except that if a shipment in a recurring subscription has already been processed prior to such cancellation, your recurring subscription shipment will be cancelled after the aforementioned shipment and you will still be responsible for payment of the last shipment. Upon cancellation, any account created or registered by you for our Store (your “Account”) will not be deleted and you can still sign in to our Store until such time as SÜTRA limits your access to or suspends your Account. You agree that any cancellation, limitation of access and/or suspension of your Account shall be made in SÜTRA sole discretion and that SÜTRA not be liable to you or any third party for the cancellation, limitation of access and/or suspension of your Account.

Return, Refund & Exchange Policy: 

As part of our commitment to esteemed customers we accept returns, If your order arrives damaged during transit or if you receive the wrong order from our delivery partners, please contact our dedicated customer service team immediately through Whatsapp messaging or by emailing or by calling (Details are given at the end or on our website under contact us). We will promptly address the situation and either send you a replacement or offer you an equal exchange credit coupon/voucher at sutraspring.com. 

Quality Concerns: In the rare event that you believe there is a quality issue with your Water, please take note of the batch code and “manufacturing date” printed on the neck of the bottle. This information will help us trace the specific batch of the water you have received. Quality inquiries will be handled on a case-by-case basis, and our customer care team will work closely with you to resolve any concerns.

Cancellations

You can cancel your order same day any time before your order has been dispatched by our delivery partners. We can issue credit voucher/ Coupons. Or if you want refund we can process the refund to the same source however the payment has come to us.

We reserve the right to cancel the order if we have insufficient stock to fill your order. If we do cancel your order, we will notify you by e-mail and will re-credit to your account any sum deducted by us from you’re a/c or card as soon as possible but in any event within 14 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Fraud Protection:

As part of our order processing at sutraspring.com, we may verify received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If we suspect fraudulent, unauthorized or illegal activity, we may reject your order or we may contact you at the phone number or email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

If at any time you suspect fraud or unauthorized access to your account, please contact us as soon as possible by telephone given at the end.

Need Help?

Kindly contact us at +(91) 843 199 1314 or email us at support@sutraspring.com or Whatsapp to Whatsapp sutraspring.com for questions related to refunds and returns.

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